Burnham Health Centre

Burnham Health Centre 2022-04-06 Person 2 5 0

I called today as I have received my cervical screening reminder. I knew to call at a later time and thankfully was not subjected to the usual, 45 minute wait for an answer. I am a full time working single mother and asked to please have this on one of the later evenings, early mornings or possibly a weekend. I am shocked to find out you have none of these available for cervical screening! Am I to presume women do not work and can there for come into the surgery as and when you are able to accommodate us! This is not a pleasant experience at the best of times, but having to use half a holiday day for it makes it all that much worse. Burnham Health Surgery, getting worse with each passing year!

Have more availability for ALL services

Burnham Health Centre 2022-03-24 Person 0 5 0

My child is suffering from severe cough/chest infection from last 6+ weeks. And this cough has been coming and going from over 2+ months. Had an appointment with one of the Doctors at the surgery, who was reluctant to prescribe antibiotics and when I provided a rational that, it might be the same bacteria which is appearing again and again, the doctor we convinced and prescribed a dose of antibiotics. And asked if the situation doesn’t get better in 2 weeks, I should be ok a follow up appointment. The cough got worst in these 2 weeks and when I rebooked the appointment, we were seen by a nurse and not even a doctor. The nurse suggested that they will take my child’s blood test to check for white/red blood cells. When I enquired that what will the blood count prove, she was slightly nervous and advised us to use an inhaler, it might asthma. This is beyond embarrassment. The child has green mucus, which is causing the cough, what has that got to do with asthma. When we asked to be referred to a child specialist, the nurse response was let’s wait for another 2 weeks, to see how things are progressing and then they will decide on whether make the referral. It is shameful. My child is going to school on a regular basis, where there was a wide spread of COIVD, and it might be that her lungs are infected but our health centre is reluctant to give a proper treatment. This is how a 5 years old child health is taken care of at Burnham Health Centre.

Take proper care of your patients and specially small children. And register as many patients as they can accommodate.

Burnham Health Centre 2022-02-24 Person 0 5 0

I have been trying to contact the surgery and have found that beyond taking the time off to attend face to face there is effectively no way to do so - the one phone number ends after an automated message and there is no email address or other format to either contact the surgery or book an appointment. To ask about involvement in clinical decisions is at the point of farce since as yet it seems nigh on impossible to get to a point where I am able to book said appointment, let alone have a discussion with a clinician about my health issue.

Online records that contain clinical information. Ability to book appointments online. Ability to contact surgery over the phone rather than be told no appointments and then for the call to end.

Burnham Health Centre 2022-02-15 Person 2 5 0

Impossible to get an appointment with any Doctor for a face-to-face assessment Front-desk staff very arrogant and unhelpful. Disregard for patient's sensitivity, education or ethnic background. This staff does not like human beings. Impossible to get appointment on line. Recorded message (AI-Artificial Idiot) advises to call at 8:30 a.m. When calling at 8:30 a.m. the AI advises that all appointments are taken. Call tomorrow. The cycle repeats itself again. When Doctor leaves a callback message, one cannot call back as there is no Caller ID or phone number to call back on. Having had a Detached Retina procedure (4 of them on same eye), a specific Doctor is assigned to follow my case by the Prince Charles Eye Clinic. All history is forwarded to the Doctor. I cannot see the Doctor so far to do a check up so I am able to return to my full-time job. The front desk staff turn me away. They are blunt most of the time, indicating a shortfall in education basics. Burnham Clinic Center services has deteriorated exponentially over the past 2 years and I do not see any signs of improvement for a foreseeable time in future. Doctors are great, front desk staff are useless. They should not be working with human beings.

Get rid of current front-desk staff and recruit new staff more educated, patient-driven, like working in a human environment and are compatible with the job specifications required for a front-desk work. Give them appropriate training that will make Burnham Health Center proud and regain its past reputation before the COVID pandemic mess. Make access to Doctors, whether face-to-face or via phone call, MS Teams/Zoom setups at predefined time slots to discuss personal ailments. Prioritise patients' requests for direct contact with their designated GP who has direct interface with the Hospital-Clinic- patient so there is a better, quantifiable and qualitative service provision when looking after individual patients. On my recent visit to BHC (15/02/2022) all I wanted was a Fit to Work Letter from the designated Doctor. Got nowhere with this as the useless staff turned me away. Another Doctor not assigned to my case left a call-back message but without leaving a phone number/caller ID details, and I could not respond by returning the call. What next? When can I go back to work? These Doctors are earning on average £ 90k/pa. What is the ROI here? How do I support myself if I am not allowed to/get clearance from the GP to get back to work? The local Council is bankrupt, the Food Banks are running low on beans, etc.

Burnham Health Centre 2022-02-01 Person 0 5 0

I called the surgery no appointments, called 111 gave all my symptoms was told I should get a call from my GP, but to call them to let them know. Rang the doctors again, on hold in a queue for 1 hour, explained to receptionist and was told they are full to capacity and to ring 111 again. I am a receptionist at a doctors so I understand how difficult it is , but we would not turn someone away when they were obviously I'll enough to call 111. It is now closing time and I have got nowhere, I ask myself why bother. I would like to add the doctors are brilliant at Burnham, it only we could get to see them.

At least a call back would have been something !